Managed Services
Focus on outputs rather than inputs with our managed service offering.
A service that is bespoke to meet your individual needs and complexities
As part of our service, we would supply a dedicated ‘Service Delivery Partner’ to the client who will run the managed service and will be responsible for worker compliance. The Service Delivery Partner will embed themselves within client departments and they will be responsible for maintaining relationships between the client, the departments, the agencies, and the workers, acting as a seamless extension to their HR and resourcing teams. The Service Delivery Partner will monitor standard worker compliance to ensure that all workers submitted to hiring managers, and/or workers that are booked for a shift, are fully compliant and have had all the relevant checks completed prior to starting work on their first day.
You & Plus Us
We personalise our service for each of our clients, making it bespoke for their individual needs, offering a complete wraparound Managed Service. The on-site Service Delivery Partner is complemented and supported by the following teams:
- Agency Engagement team: Our Agency Engagement Team will effectively grow and manage the entire agency supply chain, holding senior-level relationships with our agency partners, and regularly meeting with supplying managers on-site. Their role involves visiting existing agencies within the supply chain, and those newly appointed to approved frameworks, to improve supply performance by influencing, challenging, incentivising, and holding agencies to account.
- Partnership Management team: A client would also be assigned a Regional Partnership Manager (RPM) who will oversee the contractual relationship with the Trust.
- Payroll Services team: Plus Us has a team of in-house payroll and pensions specialists, who support our clients with the payment of temporary agency workers.
- Back-Office Shared Services team: To support our wraparound service, we also have a shared-services team that consists of our IT support, HR, customer services, workforce services and client relations teams.
